WESLACO — Knapp Medical Center is proud to announce that it has achieved
a four-star rating for its high levels of quality healthcare, being provided
in the Mid-Rio Grande Valley, in accordance with the recently released
“Overall Hospital Quality Star Ratings” by the U.S. Center
for Medicare and Medicaid Services (CMS).
The star rating, based on a system of one to five stars, is available on
the CMS hospital comparison site at
https://www.medicare.gov/hospitalcompare/, and is determined by Knapp Medical Center’s overall performance
in a survey comprised of questions related to key areas of service and
experience, called the Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS).
The uniform survey is designed for former patients of a hospital, who have
received inpatient care, and asks a wide range of questions related to
their hospital stay, including communication with nurses and physicians,
responsiveness of hospital staff, overall rating of the hospital, and
willingness to recommend the hospital.
Knapp Medical Center is one of only two hospitals in Hidalgo County to
receive a four-star rating from CMS.
Rene Lopez, Chief Executive Officer at Knapp Medical Center, said Knapp’s
four-star rating is a testament to the work of employees and physicians,
who are dedicated to providing the highest quality healthcare to residents
of the Mid-Valley – every patient, every time.
“The four-star rating Knapp Medical Center has received from CMS
indicates the level of commitment our employees have in ensuring our patients
receive the best healthcare experience possible,” Lopez said. “By
treating each one of our patients with personalized attention and specialized
care, our clinical and non-clinical staff prove each and every day that
we are here to care for our community and that we are ready to meet their
Knapp Medical Center Chief Nursing Officer, Anna Hinojosa, said Knapp’s
outstanding rating is demonstrable proof that patients at Knapp Medical
Center are receiving excellent care and is an important tool for local
residents to recognize when they weigh their healthcare options.
“Knapp Medical Center’s clinical team works consistently to
pursue the highest standards for clinical excellence; we are extremely
proud of this achievement,” she added. “But, despite this
impressive rating, we, at Knapp Medical Center, remain committed to the
pursuit of patient-centered excellence, in all that we do.”
To determine overall star ratings, Knapp’s results on seven measures
of patient experience regarding the care they received are compared to
the same results from other healthcare facilities.
According to information available on
https://www.medicare.gov/, “HCAHPS star ratings enable consumers to more quickly and easily
assess the patient experience of care information that is provided on
the Hospital Compare website. The HCAHPS summary star rating combines
all information about specific aspects of patient experience of care.”