Patient Services

Patient Services

We work to provide you all the services that will ensure your visit with us is as comfortable as possible.

Environmental Services

Your comfort is important. The room you are in will be cleaned by a member of our housekeeping staff as quietly and with as little disturbance as possible. If you have a special cleaning, repair or other request after 5 p.m., please contact the Environmental Services office at extension 5273 so we can immediately address your concerns. If no one answers, dial “0” and ask the operator to request housekeeping assistance.

Personal Items

Knapp Medical Center does not assume responsibility for loss or damage to valuables, clothing, or other personal items of patients or visitors. Please leave your jewelry, money, and other valuables at home or send them home with a member of your family. If this is not possible, contact your nurse who will have a security officer pick up your valuables and place them in the safe. You will be given a receipt to pick up your personal items upon discharge.

A lost and found service is maintained by the Security office. Dial “0” for the hospital operator who will contact a security officer for you.

The following items are among those most often lost by patients. Please do not wrap these items in facial tissues, washcloths, or towels or leave them on your meal tray or in your bed. You may ask your nurse for a special personal belongings box to keep in your bedside table:

  • Contact lenses
  • Hearing Aids
  • Eyeglasses
  • Dentures

Services For The Disabled

Certain auxiliary aids and translation services are available at Knapp Medical Center for patient use. Please ask the nurse for assistance in obtaining the following:

  • For the visually impaired, Knapp Medical Center staff will read the contents of written materials.
  • For the hearing impaired a telecommunication device for the deaf TTY/TDD is available.
  • For the mentally/physically impaired, Knapp Medical Center has wheelchairs, crutches, canes, or walkers available for use at Knapp Medical Center.
  • For the speech impaired, Knapp Medical Center will provide pencil, paper and a telecommunications device for the deaf TTY/TDD.

Telephone

Your family and friends can call to your room by dialing 969-5 plus your room number for rooms on Floors 2-5 and 973-5 plus your room number for rooms on Floor 6. The hospital provides telephone service to all patients, except those admitted to intensive care units. Outgoing calls may be made at any time, but incoming calls are restricted from 9 p.m. to 7 a.m. so patients can rest.

Patients may call out 24-hours-a-day. To make a local call, dial “9”, then the phone number. All long-distance calls must be placed through the hospital’s PBX operators, who can be reached by dialing “0” on the phone. Long distance calls can be placed collect, third party or with a credit card.

Television Service

Each patient room at Knapp Medical Center is equipped with a color television set with individual bedside controls. This is a free service. Your television features local channels AND a hospital educational channel. Your nurse will help you access one of the educational channels. Please note: Your television controls give you the option of having closed captions turned on if you have difficulty hearing. If you have any difficulty, ask a nurse to help you. For your enjoyment, the following television channels are available:

Channel

Local 2 XRIO Fox Sports Local 21 KMBH PBS
KGBT-TV4 CBS Direct TV 22 The Learning Channel
KRGV-TV5 ABC Local 24, 30, 32 USA Network
Local 7 XHAB Televisa Direct TV 15 Knapp Educational Channels
Local 9 XERV Televisa Reynosa Local 26 Newborn Educational Channels
Local 11 XHRIO Fox 17 Mexico Local 28 Newborn Channel Spanish
Local 13 KVEO NBC Direct TV 36 National Geographic
Direct TV 14 Cartoon Network Directo TV 37 ABC Family
Direct TV 15 USA Network Direct TV 38 American Movie Classics
Direct TV 16 The Weather Channel Direct TV 40 Newborn Channel Spanish
Direct TV 17 KLUJ Religious Direct TV 41 CNN / SI
Direct TV 18 TBS Superstation Direct TV 42 CNN Headline News
Direct TV 19 KNVO Univision Direct TV TNT
Direct TV 20 Discovery

Wireless Internet Access

Free wireless Internet access is available throughout the hospital as a courtesy to our patients and their guests. Most computers will locate the hospital’s wireless network automatically, but if required, the hospital’s SSID is KMCGuest. After agreeing to a disclaimer page upon connection, patients and guests are able to access most Internet content, including Facebook, YouTube and Twitter.

Mail and Flowers

A Volunteer will deliver to your room any flowers or mail you may receive during your hospital stay. Please understand that flowers cannot be delivered to MICU (Medical Intensive Care Unit).