Admission and Financial Arrangements
Thank you for choosing Knapp Medical Center for your healthcare needs.
As a patient-focused hospital, Knapp Medical Center strives to make your
stay with us as comfortable as possible. We will make our services and
staff readily available to you and your family. Our service to you is
directed by your physician, an independent professional practitioner.
If you have any questions or concerns about your care, please talk to
a nurse manager or your doctor.
All patients are admitted and treated at Knapp Medical Center without regard
to age, disability, race, color, national origin, religious creed or ability
to pay. Office hours are 8 a.m. to 6 p.m., Monday-Friday. For information,
Release of Patient Information
Unless you request otherwise, Knapp Medical Center will list your name
on our patient directory during your stay. This will allow you to receive
visitors, telephone calls, mail and flowers. In accordance with Texas
law, and in keeping with our recognition of Patients’ Rights, any
patient may request that no information be released. Should you choose
to do so, please tell the Admitting Clerk. If you choose to be a “no
information” patient, your presence will not be acknowledged, and
you will not receive telephone calls, flowers, visitors, etc.
Should you be contacted directly by members of the news media regarding
your illness, please refer them to the Public Relations Department at
Ext. 5236 or tell your nurse.
Financial Representatives are available to answer questions about your
bill and to assist in making payment arrangements. To talk with a Financial
Representative, please call 969-5140 weekdays. The Cashier’s office
is open from 8:30 a.m. to 5 p.m. Monday through Friday and from 9 a.m.
to 12 p.m. on Saturdays.
Please check with the Cashier when you are dismissed to make sure we have
all the correct information such as your address, phone number, Social
Security number, and insurance data. This is also an opportunity for you
to ask any financial questions.
You and your doctor are RESPONSIBLE for pre-certification requirements
set by your insurance company. Although we bill the insurance company,
you are ultimately responsible for payment of your bill. Any overpayments
you make will be refunded after settlement with your insurance company.
If you have any questions or concerns, please call 969-5140.
Patients with health insurance will be asked to provide a copy of their
insurance card. The hospital will verify the information you provide.
Patients without medical insurance coverage will be asked to prepay an
estimated bill based on services to be rendered and the expected length
of stay in the hospital. Any unpaid balance will be due at the time of
Except for your deductible and co-insurance, Medicare will usually cover
medically necessary hospital charges. Knapp Medical Center will bill your
Medicare supplemental insurance if you provide us with the necessary information.
Questions About Cost
One of the most confusing and complicated parts of your hospital stay can
be the bills you receive. Please do not hesitate to ask questions about
our charges by calling 969-5140.
Hospitals and doctors charge separately. Your account with Knapp Medical
Center will consist of charges for your room, meals, use of equipment,
supplies and services provided by the hospital’s staff.
Physicians are not employees of the hospital. They are independent professional
practitioners who are members of the hospital’s Medical Staff. In
addition to your hospital bill, you will receive a bill from your personal
physician(s) and a separate statement from other physicians associated
with your hospitalization such as radiologists, anesthesiologists, or
Some charges may not show immediately. Services ordered 24 hours before
your discharge might not appear on your statement when you are discharged.
Knapp Medical Center Financial Assistance Program
Knapp Medical Center understands that paying for emergency or other medically
necessary medical care can be difficult, particularly for patients who
lack health insurance. As part of our commitment to our patients, Knapp
Medical Center provides financial assistance to patients who are indigent
and satisfy certain requirements. Our Financial Counselors work hard to
help our patients address their financial responsibilities in a way that
is fair and sensitive to their circumstances and they are here to help
you find financial solutions that can help cover your cost of care.
The Knapp Medical Center Financial Assistance Policy (available in multiple
languages) applies to uninsured or underinsured patients who come to our
facilities for emergency or other medically necessary treatment. This
policy provides financial relief to patients who qualify based on a comparison
of their financial resources and/or income to Federal Poverty Level guidelines.
To qualify for assistance, patients will be asked to complete a Financial
Assistance Application. If you have questions regarding our policy or
applications, please contact our Business Office at (956) 969-5140 or
click below for more information:
Financial Assistance Plain Language Summary
Resumen de la Política de Asistencia Financiera de Knapp Medical Center
Financial Assistance Full Policy
Política de Asistencia Financiera (centros sin fines de lucro)
Financial Assistance Application Form
Formulario de solicitud de asistencia financiera